Contact

CHRISTMAS PERIOD: Prene Bags Customer Service will be closed from the 21st of December until the 20th of January. You can still make online purchases at any time on prenebags.com with delivery continuing during this period, however please allow for the possibility of slightly delayed dispatch/delivery times. You will find answers to most common questions on our FAQ/HELP page. Product details are listed in the description of each item. If you have checked out on our website, you will receive an email with tracking details once your order has been dispatched. Wishing you a very Merry Christmas and peaceful, safe and happy New Year.

GENERAL ENQUIRIES/OPPORTUNITIES: HELLO@PRENEBAGS.COM

CUSTOMER SERVICE ENQUIRIES: CUSTOMERCARE@PRENEBAGS.COM

Please refer to the product description of each item + our FAQ/HELP page for any common questions/information.

Please note our customer service team operates solely online and will require a receipt or proof of purchase in regards to purchase queries.

INSTAGRAM: @PRENEBAGS

MAILING ADDRESS ONLY: Prene Bags Pty Ltd, Suite 168/283 Glen Huntly Rd, Elsternwick, VIC, 3185, AUSTRALIA.

Please note we do not have our own store. However, we do have several stockists listed on our STOCKISTS page.