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For UK and Ireland orders please see our UK website www.prenebags.co.uk

Info

FAQ

WHAT ARE PRENE BAGS MADE FROM?

Prene Bags are made from perforated neoprene (basically, a wetsuit.)

Technically speaking, our bags are 95% neoprene and 5% polyester. That 5% is the exterior colour laminated onto the neoprene.

WHAT SIZE ARE THE PRENE TOTE BAGS?

Our tote bags measure: W 38cm x H 30cm x D14cm.

The removable mini pouch (comes with every tote) measures: L 23cm x W 13cm.

ARE PRENE BAGS MACHINE WASHABLE?

Yes. We know that life can get a little messy sometimes. Prene Bags can be put in the washing machine on 'cool/gentle wash' with some gentle detergent.

MY BAG IS A BIT SQUISHED...HELP!


Due to the rigours of postage, your Prene Bag may arrive slightly out of shape - hang it up overnight on a handle or coat hanger - or speed up the process with a bit of steam (it will really bring your bag back to life) but DO NOT iron.

PRESS STUDS


Whilst we use high quality press studs, and reinforce where fitted, by its nature, perforated neoprene is a stretchy fabric. Please be gentle with press studs and they will last the life of the bag. Please avoid aggressive usage and support the bag behind the press studs when opening and closing.

PAYMENT

We accept all major credit cards, and Paypal. Our checkout is hosted by PayPal, which you can use to pay with your Paypal account or, if you don't have one, it will accept credit card (don't worry - you do NOT need a PayPal account for this ).

SHIPPING

Prene Bags is based in Australia and ships worldwide.

We also have a UK based website for customers in UK and Ireland - www.prenebags.co.uk

Australia wide express postage: $9.95*

International shipping (can take 7-21 days): $19.95**

*Although we do our best to send out orders in a timely manner, we cannot be held responsible for any delays with Australia Post.

**International customers: items might attract duties/taxes according to the regulations in your country. Duties, taxes and fees are the responsibility of the addressee and are out of the sender and delivery agents hands.

RETURNS

Please choose your Prene Bag carefully as we do not exchange or refund for change of mind. If your Prene Bag has arrived faulty, please send us an email immediately to organize an exchange.

CONTACT
prenebags@gmail.com
@prenebags on Instagram
MAILING ADDRESS ONLY:
PRENE BAGS PTY LTD
SUITE 168, 283 GLENHUNTLY RD,
ELSTERNWICK,
VIC, 3185
AUSTRALIA
(We do not have our own store. We do however, have several stockists listed on our STOCKISTS page.)